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General Discussion Kick back and talk about just about anything non wrestling related. You know the drill. |
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06-21-2006, 09:34 PM
| #1 (permalink) | |
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WC's Resident Alchoholic
Chief Head Punter
 Status:
Online
Join Date: Jan 2003 Location: Boston
Posts: 17,017
vBookie Cash: 43700
Rep Power: 38   | LOL good luck trying to cancel an AOL account On Tape: Rep Won't Let Customer Quit AOL An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration. It took him 15 minutes waiting on the phone just to reach a real, live person. And, what happened next was recorded by Ferrari on audio and lasted about four minutes: CLOCK READOUT - 00:00 AOL REPRESENTATIVE: Hi this is John at AOL... how may I help you today? VINCENT FERRARI: I wanted to cancel my account. AOL: Sorry to hear that. Let's pull your account up here real quick. Can I have your name please? VINCENT: Vincent Ferrari. CLOCK READOUT - 00:30 AOL: You've had this account for a long time. VINCENT: Yup. AOL: Use this quite a bit. What was the cause of wanting to turn this off today? VINCENT: I just don't use it anymore. AOL: Do you have a high speed connection, like the DSL or cable? VINCENT: Yup. AOL: How long have you had that... VINCENT: Years... AOL: ...the high speed? VINCENT: ...years. AOL: Well, actually I'm showing a lot of usage on this account. VINCENT: Yeah, a long time, a long time ago, not recently... CLOCK READOUT - 01:47 AOL: Okay, I mean is there a problem with the software itself? VINCENT: No. I just don't use it, I don't need it, I don't want it. I just don't need it anymore. AOL: Okay. So when you use this... I mean, use the computer, I'm saying, is that for business or for... for school? VINCENT: Dude, what difference does it make. I don't want the AOL account anymore. Can we please cancel it? CLOCK READOUT - 02:21 AOL: Last year was 545, last month was 545 hours of usage... VINCENT: I don't know how to make this any clearer, so I'm just gonna say it one last time. Cancel the account. AOL: Well explain to me what's, why... VINCENT: I'm not explaining anything to you. Cancel the account. AOL: Well, what's the matter man? We're just, I'm just trying to help here. VINCENT: You're not helping me. You're helping me... AOL: I am trying to help. VINCENT: Helping... listen, I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account. AOL: No, it wouldn't actually... VINCENT: Cancel my account... AOL: Turning off your account... VINCENT: ...cancel the account... AOL: ...would be the worst thing that... VINCENT: ...cancel the account. CLOCK READOUT - 03:02 AOL: Okay, cause I'm just trying to figure out... VINCENT: Cancel the account. I don't know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don't mean help me figure out how to keep it, I mean cancel the account. AOL: Well, I'm sorry, I don't know what anybody's done to you Vincent because all I'm... VINCENT: Will you please cancel the account. CLOCK READOUT - 03:32 AOL: Alright, some day when you calmed down you're gonna realize that all I was trying to do was help you... and it was actually in your best interest to listen to me. VINCENT: Wonderful, Okay. CLOCK READOUT - 03:39 "I've never ever experienced anything like that," Ferrari told CNBC. He recounts how the AOL representative - as a last resort even asked if his dad was home. "I think I could've put up with everything, but at the point when he asked to speak to my father, I came very close to losing it at that point," said the 30-year-old Ferrari. Ferrari then posted the call online, and the response was tremendous. AOL sent him an apology and said the customer service rep was no longer with the company. | |
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06-21-2006, 09:54 PM
| #2 (permalink) | |
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WC's Sexy Beast
Lesnar's Gonna Kill You!
Status: Offline
Join Date: Jun 2005 Location: Sunderland
Posts: 5,138
vBookie Cash: 8960
Rep Power: 32 gXboxLive Leaderboard: 20th | Here is the actual video from this: http://www.youtube.com/watch?v=yfEZWFBhxH4 Sorry about the link. | |
 Upcoming Concerts/Nights Out I'm Attending: Status Quo @ Newcastle City Hall - September 27th DragonForce @ Newcastle Carling Academy - October 8th Motorhead @ Newcastle Carling Academy - November 7th Apocalyptica @ Newcastle Carling Academy - December 7th | ||
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06-21-2006, 09:56 PM
| #3 (permalink) | |
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Administrator
Righteous Man
Status:
Online
Join Date: Nov 2004 Location: Washington State
Posts: 15,638
vBookie Cash: 999
Rep Power: 50 gXboxLive Leaderboard: 15th | They did the same thing to me when I quit their service three years ago. I think it's the company policy to do that crap or something. Annoying to say the least. | |
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06-22-2006, 09:52 AM
| #5 (permalink) | |
| Hmmmmmmm???
Status: Offline
Join Date: Mar 2006 Location: Yorkshire, England
Posts: 4,257
vBookie Cash: 490
Rep Power: 22 | I hate having to do that. As much as its my right to do what i want with my accounts and to not have to listen to their god damn sales pitch, i feel so rude when I interupt them and say no. lol | |
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06-23-2006, 02:30 AM
| #6 (permalink) |
| New Member Status: Offline
Join Date: Jun 2006
Posts: 43
vBookie Cash: 500
Rep Power: 0 | When i got charter about 4 years ago i tried cancelling AOL and they just rambeled on and on about there stupid sales stuff. I had to cut them off before they got half way threw to just say no to everything. |
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